Refund policy

We want you to love your purchase, but if you're not completely satisfied, we're here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be:

  • In the same condition that you received them

  • Unworn or unused

  • With tags and in the original packaging

To start a return, please contact robnolanbusiness@gmail.com with your order number and reason for return. If your return is accepted, we’ll provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 7 days so we can make it right.

Non-Returnable Items

Some types of items cannot be returned, such as:

  • Custom or personalized products

  • Perishable goods (food, flowers, etc.)

  • Intimate or sanitary goods (such as underwear or opened cosmetics)

  • Digital products or downloads

Please contact us if you have questions about a specific item.

Exchanges

The fastest way to exchange an item is to return the original item and make a new purchase once the return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or credit card issuer.



Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at robnolanbusiness@gmail.com.